4.3
Based on 2 Reviews
MOUNT PLEASANT, TX
Address: P O BOX 1158, MOUNT PLEASANT, TX
GUARANTY BANK & TRUST N A, situated at P O BOX 1158 in Mount Pleasant, Texas, is a reputable insurance agency dedicated to providing clients with tailored insurance solutions. The agency holds licenses to sell various insurance products, including auto, home, life, and health insurance. Their experienced professionals strive to understand each client's unique needs and recommend comprehensive coverage plans to safeguard their financial well-being.
GUARANTY BANK & TRUST N A has garnered positive feedback from its customers, with many reviews highlighting the agency's excellent customer service, prompt claims processing, and competitive rates. Their commitment to personalized attention and comprehensive coverage has earned them a loyal clientele. The agency's dedication to providing peace of mind through tailored insurance solutions has positioned it as a trusted choice for individuals and families in Mount Pleasant and the surrounding areas.
Based on 2 Reviews
the experience with this office was a little disappointing to say the least. i had to wait a long time to get my loan approved. the reason for the wait was due to an error on their part. they failed to ask for a vital piece of information (lienholder information) that was needed to complete the loan. i had to call them to ask why it was taking so long for the loan to be approved only to find out they made the mistake. it took an additional 48 hours to complete the loan due to their error. i can't give them a lower rating because the staff was friendly and courteous throughout the process. however, it's time to improve training and quality control.
friendly staff when walking in and the loan process was smooth. the only issue i have is communication is terrible after you get a loan with them. i have left messages and e-mails to try to speak to someone about the payoff amount and payoff process, but no one ever calls me back. very poor communication once you get a loan with them.