complaint review about the fact that his payment was not processed: i made an online payment for this agency on 05/20/2023, and the payment still hasn't cleared my bank account as of today's date 06/22/2023. when i called the agency to verify whether they have received the payment, i was told that they don't have any record of the transaction, and they advised me to go to the bank to clear the matter. i went to the bank and confirmed that the payment was indeed processed, and the bank gave me a copy of the confirmation. i called the agency back with the confirmation, and they said that they still haven't received it, and asked me to send the confirmation to them via email, which i did. i called almost a month after sending the email, and they said that they still don't have the payment. i'm very disappointed with the service i received from this agency.

positive review about her experience with the agency: i recently had to file a claim with my home insurance company, and i was very impressed with the service i received from the agency. the agent i worked with was very helpful and knowledgeable, and he made the process as easy as possible. i would definitely recommend this agency to others.

complaint review about providing a service that he didn't request: i called to get a quote for home insurance, and the agent i spoke to also quoted me for life insurance. i told him i wasn't interested in life insurance, but he kept pushing it. i finally told him to stop, and he did. i was very annoyed by his behavior.