i needed to get my insurance cards and i called several times, left multiple messages, and emailed them. i did not get the information until my i called agents in other states. i still haven't received the information i requested

accelerate insurance network is a bad agency to get insurance from they'll cut your insurance off without you knowing it they'll also draft money out your account without your knowing it and when you call the office to speak to the manager melissa she'll make excuses so i would not recommend this agency to no one

before i go into the insufferable experience i went through with this agency i would like to state that the agent i had the displeasure of dealing with was jasmine king. jasmine king is the epitome of what an insurance agent should not be. i would not waste my time writing this review if it were not for her absolutely horrendous and despicable customer service. i have purchased a renters insurance policy through jasmine king on september 10, 2018, paid in full, and told her i wished to have paperless billing. she reassured me that this would be the case. on september 20th, i received a paper bill for my insurance, which i let slide due to her mistake. on october 11, 2018, i received another paper bill, and this time i decided to give her a call. i told her that i wanted paperless billing and i found it odd that my request was not fulfilled. she admitted to the mistake and assured me this would be corrected. well, on october 20th, i received another paper bill. mind you, i have never received a digital copy of the bill or a link to pay the bill online. i called her back and she told me she had been out on maternity leave. she took my name and number and told me someone would call me back. so, i wait... and wait. days go by and i never received a phone call. i figured i would give her a week before calling back. on october 29th, i call back and jasmine king answered. she assured me that she would correct the problem that day and make sure my insurance was switched to paperless billing. she instructed me to check my email often because she would email me confirmation of the change. well, i have yet to receive this email. suddenly, on november 2nd, i received an email from jasmine king stating that i had canceled my insurance policy effective october 30th. i never requested to cancel my policy and i was blindsided as to why this happened. i immediately called jasmine king and asked her why she canceled my policy without my consent. she calmly replied that i had not paid my insurance, which was an absolute lie. i reminded her that i paid her in full on september 10th with my credit card. she told me she would look into it and call me back. she never called me back. i had to call her again on november 6th. at this time, she told me that she finally found my payment and that my policy was reinstated. she neglected to apologize for the numerous mistakes that she made. she just told me that if i needed any further assistance, i had to call customer service directly. i am extremely upset with jasmine king and the way she has handled my account. i am not sure if she is incompetent or lazy, but this has been the worst experience i have ever had with an insurance agent. i would never recommend this agency to anyone.